We hope you will be completely satisfied with any product purchased from True North Sailing. However, should you wish you can return your order within 30 days from the date of purchase for a full refund. Please note if free delivery amount of £40 or above was triggered and items returned are under the free delivery amount of £40 or above then postage cost of £3.95 will be deducted from refund amount. Items must be unused and in an as new condition with all packaging and labels/tags attached. We aim to process returns as soon as possible, however please allow up to 14 days for your refund to be processed during peak periods.
Products must be unused, unassembled and in original packaging.
All returns must be agreed with True North Sailing before returning any items. Once return has been agreed you will be issued a return label. Please include customer details and order information to enable us to locate your order and issue your refund.
Please note rope is non refundable.
Please be aware that some navigational and safety products may be dated, and as such a full refund may in some cases not be possible. If you are purchasing dated navigational charts we suggest you contact us for more information.
Free Returns are only valid for parcels weighing 6kg or less. Should you wish to return your order which weighs greater than 6kg or the length of the parcel measures greater than 60cm in length and greater than 45cm the customer is to arrange this at their own cost. When organising a return, we suggest you to return goods via a fully insured courier or special delivery so that you have a proof of delivery back to us. If the item is returned after 14 working days from delivery to the customer True North Sailing reserves the right to deduct 10% off the refund value to cover administration costs incurred during the refund process.
If the wrong item is ordered by mistake the customer is responsible for returning the product back to True North sailing.
CoMech - True North Sailing
10-12 Castings Road
Sir Francis Ley Industrial Estate
Merchandise that have been worn, used, or altered will not be accepted for return or exchange. We do not refund the original shipping and handling fee that you paid on the order.
Can I exchange items?
Yes, we’re happy to organise this for UK orders.
If you wish to exchange your item for an alternative please email us with details of the new item you would like and we will arrange this.
If you place an order by mistake and wish to cancel, you should contact us on the above telephone number as soon as possible. We will endeavour to cancel your order from our system and refund your full amount. If your order has already been processed and sent we will not be able to cancel your order. The customer can return the order to the above address and the refund will be issued once the order has been returned. Postage costs will not be refunded.
If any item you receive arrives damaged, please contact us as soon as possible on 01332 416412 or by email email@example.com. We will then advise you on the best course of action.
In most cases we will ask you to return the item to us for an exchange or refund.
Please do not return a damaged order to us without contacting us first.
Christmas returns policy
Any item purchased between Nov 15th until December 21st will be accepted back for refund or exchange up until January 15th
Return postage costs outside of the United Kingdom will be paid for by the customer.