Delivery

At True North Sailing, we strive to offer a seamless delivery experience tailored to your preferences. Choose between our free and special delivery services for your convenience. We dispatch orders Monday to Friday excluding bank holidays. All orders placed before 1pm will be dispatched the same day.

All orders qualify for free delivery via Tracked 48. Please note that delivery times may vary depending on when the order is placed, your location, the postage method selected at checkout, and product availability.

Orders placed before 1pm are scheduled for dispatch on the same day, ensuring a prompt processing and shipment. Orders placed after 1pm will be dispatched the next day. However, in the rare instance that an item is on backorder or if any unforeseen stock issues arise, rest assured that our dedicated team will promptly reach out to you. Our commitment is to keep you informed and address any concerns swiftly, ensuring a smooth and transparent shopping experience.

Enjoy complimentary free delivery for all orders. 

For any delivery inquiries or assistance with order tracking, our customer service team is here to assist you.

All orders are dispatched via Royal Mail, while heavier packages over 6kg are shipped through reliable couriers.

During checkout, it’s essential to select your preferred postage option. Please note that the estimated delivery times for Tracked 48 and Tracked 24 services may vary.

Once Royal Mail or Courier takes charge of delivery, the responsibility for the delivery timeline rests with them, and we no longer have control over the process.

Please note: For orders that cannot be sent via Royal Mail and require courier delivery, next day delivery may not always be possible. In some cases, delivery may take up to two working days due to the need to arrange courier collection. For courier orders, next day postage costs are non-refundable if the order is delivered within the 2 working day timeframe.

Delivery Options

• FREE Tracked 48 Delivery (2–3 working days) on all orders over £15
• Tracked 48 Delivery (2–3 working days) — £2.99 for orders under £15
• Tracked 24 Delivery (1–2 working days) — £8.99
• Special Delivery Next Day — £11.95

Please note that the delivery times provided are estimates and subject to Royal Mail’s service standards. Special Delivery excludes Sundays and bank holidays.

It is the customer’s responsibility to enter the correct delivery address at checkout. 

International Delivery by Arrangement

We are happy to offer international delivery by arrangement.

If you are located outside the UK and would like to place an order, please contact us before purchasing. You can email us or send us a WhatsApp message with the following details:

The product(s) you wish to order

Your full delivery address (including country and postcode)

Once we receive this information, we will obtain a delivery quote and confirm the international shipping cost with you before proceeding.

Please note that international delivery costs and timescales may vary depending on the destination and product size.

Backorders

• If your order is on backorder, a member of the team will communicate with you regarding the expected delivery timeframe.

Undelivered orders

• If you received a tracking number, we kindly ask you check its status.
• Please thoroughly search the surrounding area of your home or check with neighbours.
• If you are unable to locate your delivery, promptly reach out to us at sales@truenorthsailing.co.uk including your order number.
• Our dedicated team will investigate this matter and liaise with you directly.
• In the event your order is considered lost, we’ll initiate an investigation with the courier.
• We will not refund or arrange for a replacement to be issued until the investigation is complete.
• It’s important to note that if the tracking information confirms delivery to the intended address, supported by delivery evidence, we will be unable to proceed with an investigation. 
• If an attempted delivery is unsuccessful and the order is returned to True North Sailing, the customer will be responsible for a £4.99 charge to have the order re-sent. If the customer chooses to cancel the order instead, a £4.99 deduction will be applied to cover the return-to-sender fee. 

Incorrect Order

Firstly we apologise, your satisfaction is our priority, and we’ll work diligently to ensure your order is rectified promptly. So we can resolve this matter promptly please follow the following steps

• Contact us at sales@truenorthsailing.co.uk within 7 days of receiving your order.
• Include an image of the received order, your order number and details of the incorrect order.
• Our team will investigate and, if needed, arrange for the return of the incorrect order to True North Sailing.

Please note: If a return is required, we will dispatch the corrected order after receiving the return tracking details. Your satisfaction is our priority, and we’re committed to swiftly resolving this matter for you.

Free Delivery

Free delivery is applicable for all orders and valid for UK mainland addresses only. These orders will be sent via Tracked 48 unless an alternative shipping method is selected during checkout, incurring additional charges.

Should any orders be returned to True North Sailing, the buyer is responsible for re-delivery costs, which will be communicated and agreed upon via email.

Orders are dispatched and delivered Monday to Friday, excluding public holidays. We aim to dispatch orders placed before 1 pm on the same day. In the event of stock level issues, our team will promptly update you.

An email notification will be sent upon shipment. Please check your junk/spam folder and ensure accurate email details during checkout.

For shipping outside the UK, kindly contact True North Sailing for pricing before placing your order. Free returns are not applicable for international orders; refer to our returns policy.

Provide a contact number at checkout for us to reach out if necessary.

Please note, during busy periods such as Christmas, postal strikes, or adverse weather, deliveries may experience delay.