How can I improve safety onboard during bad weather?
To improve safety onboard in bad weather, always check weather forecasts before departure, secure all loose equipment, wear a...
Do I need specialist footwear for sailing?
Yes, specialist sailing footwear is recommended. Sailing shoes and boots are designed to provide grip on wet surfaces, improv...
Why is marine-specific equipment important?
Marine-specific equipment is designed to withstand saltwater, wind, UV exposure and harsh offshore conditions. This makes it ...
What are the benefits of using waterproof bags and cases?
Waterproof bags and cases protect essential items such as electronics, clothing and documents from water damage. They are esp...
Do you offer gift ideas for sailors and boat owners?
Yes, we offer a wide range of gift ideas for sailors and boat owners. Popular options include sailing accessories, marine too...
Can I track my order once it has been shipped?
Yes, once your order has been dispatched, Royal Mail will provide tracking and delivery updates directly by email or text mes...
What happens if my parcel arrives damaged?
If your parcel arrives damaged, please contact us as soon as possible at sales@truenorthsailing.co.uk. Include photographs of...
Do you offer free delivery?
We offer free delivery on qualifying orders. Any free delivery thresholds, exclusions and available shipping options will be ...
Can I return an item if I ordered the wrong size?
Yes, if you have ordered the wrong size, incorrect product or simply need to make a return, you can follow our Refund & R...
How long does it take to process a refund?
Once your returned item has been received and inspected, refunds are typically processed within 14 days. Refunds will be issu...